I need to cancel my order. What do I do?

Please reach out to Customer Experience, and they will assist with the steps needed to cancel your order.

If the order has not shipped yet (a tracking number has not been provided), Customer Experience will be happy to assist with refunding your payment method for your item(s).  Please provide up to 10 business days for the refund to reflect on your payment method.  If the refund has not been processed by the 10th day, please reach out to your bank as they may have certain specifications for the processing of refunds.

Please note that if the item has already shipped, this may prevent the order from being canceled.  If it has already been shipped (tracking has been received), please process through a return through our Return Portal.  A prepaid shipping label will be provided in a confirmation email.  Please use this label to ship the package back.  Once received and processed in the warehouse, your refund will be provided (please provide 2 to 3 business days for each step).

If you should have any additional questions, please feel free to contact the Customer Experience team and they are happy to help.  Thank you


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