ORDER FAQ

• I need to cancel my order. What do I do?

  Please reach out to Customer Experience, and they will assist with the steps needed to cancel your order. If the order has not shipped yet (a tracking number has not been provided), Customer Experience will be happy to assist with refunding your payment method for your item(s).  Please provide u...

• I received or ordered the wrong item. What do I do?

  We apologize that you did not receive the correct pieces.  Please go to our Return Portal to process through a return for the items you should have received.  Once the pieces are selected, please click exchange. This provides an option to note the item(s) you should have received and the item you...

• When will my order ship?

  Thank you for your recent purchase with Veil® Camo!  Please provide our warehouse 24 to 48 business hours to process your order.  Please note that the warehouse closes on major holidays and is available on the next open business day.  Hours of operation for the warehouse are: Monday through Frid...

• Where is my order confirmation?

  After processing an order, you should receive a confirmation email with an order number.  If you have not received the order confirmation, please check your spam mail as emails may filter there.  If after checking spam, you still have not received your confirmation email, please reach out to Cust...

• Where is my tracking number?

  After processing an order, you should receive a confirmation email with an order number and tracking number.  If you have not received your order confirmation, please check your spam mail as emails may filter there.  If after checking spam, you still have not received your confirmation email, ple...