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Please note that any returns attempted after 30 days are not eligible for refunds. Please feel free to review our Return Policy which has been included below for your convenience. If you have any additional questions, please feel free to reach out to Customer Experience. They are happy to assist. Thank you.
RETURN POLICY
Veil Camo offers a 30-day from receipt of the product, return period. All item(s) must be returned in new, re-sellable condition with original tags and packaging.
Items purchased as gifts are subject to this Policy.
RETURN
- To return/exchange item(s), enter the order number and the email used to place your order.
- If you are having difficulty finding your order number, you may log into your Veil Camo Account.
EXCHANGE
- Make note of both the item and color you would like to receive, prior to submitting your return.
- Choose exchange as your return method.
- Once your return has been received and approved, your exchange order will be released with standard shipping.
- Order and tracking confirmations will automatically be emailed once your package has prepared to ship.
Be sure to check your spam/junk folder if you do not find your email confirmations in your inbox.
CAN MY REPLACEMENT ORDER SHIP BEFORE YOU RECEIVE MY RETURN?
Yes. Purchase the item(s) you want in return which will be processed based on our Shipping Policy.
- Choose refund as your return method.
- Once your return has been received and approved, a refund will be issued to your account.
WILL I RECEIVE A DISCOUNT ON MY REPLACEMENT ORDER?
Yes. Please email Customer Experience your replacement order number, and we will honor the original purchase price.
RETURNING YOUR PACKAGE TO VEIL CAMO
Once your return request has been approved, a prepaid shipping label will automatically be emailed to you. Print and affix the label to your package and drop it off at the local carrier shown on the return label. **US orders only.*
INTERNATIONAL RETURNS
Please ship your package with a carrier that provides both insurance and tracking. We do not guarantee we will receive your return.
USED | DEFECTIVE ITEMS
Please visit our Warranty Claim Portal.
ALL SALES FINAL
Alterations
Again, if you have any questions, please feel free to contact Customer Experience and they are happy to assist. Thank you.