.png){kind=logo}
To assist further with your return, please go to our Return Portal to complete the requested information for your 30-day return for store credit. When entering your return, include your order number and email address tied to the account. After selecting the item(s) that you wish to return, please select store credit. Once entered, you will receive a confirmation email with a prepaid shipping label. Please use this prepaid label to ship your piece back (as the label ties the return to the order and provides the needed information for your return to store credit). After it is received in the warehouse, we will process the return based on your selection - store credit. When the items are processed, an email confirmation with your store credit code will be sent at that time. This code can then be used towards your next purchase.
RETURN POLICY
Veil Camo offers a 30-day from receipt of the product, return period. All item(s) must be returned in new, re-sellable condition with original tags and packaging.
Items purchased as gifts are subject to this Policy.
RETURN
- To return/exchange item(s), enter the order number and the email used to place your order.
- If you are having difficulty finding your order number, you may log into your Veil Camo Account.
STORE CREDIT
- Go to the Return Portal to complete the requested information including your order number and email address connected to the account.
- Select the piece(s) you wish to return.
- Choose store credit as your return method and a prepaid shipping label will be emailed to you.
- Once the items are received and processed in the warehouse, an email confirmation with a store credit code will be sent to you.
- You can then go back out to our Veil Camo website to place a new order using the store credit code.
Be sure to check your spam/junk folder if you do not find your email confirmations in your inbox.
CAN MY REPLACEMENT ORDER SHIP BEFORE YOU RECEIVE MY RETURN?
Yes. Purchase the item(s) you want in return which will be processed based on our Shipping Policy.
- Choose refund as your return method.
- Once your return has been received and approved, a refund will be issued to your account.
WILL I RECEIVE A DISCOUNT ON MY REPLACEMENT ORDER?
Yes. Please email Customer Experience your replacement order number, and we will honor the original purchase price.
RETURNING YOUR PACKAGE TO VEIL CAMO
Once your return request has been approved, a prepaid shipping label will automatically be emailed to you. Print and affix the label to your package and drop it off at the local carrier shown on the return label. **US orders only.*
INTERNATIONAL RETURNS
Please ship your package with a carrier that provides both insurance and tracking. We do not guarantee we will receive your return.
USED | DEFECTIVE ITEMS
Please visit our Warranty Claim Portal.
ALL SALES FINAL
Alterations
If you have any additional questions, please contact Customer Experience. They are happy to help. Thank you.