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Please complete the requested information on the Return Portal. Please have your order number and email associated with the account. This will be needed to enter your return. Once entered and processed, you will receive a confirmation email with a prepaid shipping label. If this has not been received within 24 hours, please check your spam mail as the emails may filter there. Please print the label and affix it to the box along with noting your RA number on the box. After the items are received in the warehouse, the warehouse team will diligently process your return and email notifications will be provided along the way. We will then complete your return based on your selection - exchange, refund, store credit.
If returning more than one order, please complete a return for each order. Print all prepaid shipping labels and include the unused labels in the box with the returns. Not including all prepaid shipping labels may delay your return process.
If this is a gift received, please reach out to the Customer Experience team, and they will look into this further. Please note: all refunds will be placed back to the payment method of the account holder of the order. We apologize for any inconvenience.
If you have any additional questions, please contact Customer Experience. They are happy to help. Thank you.