What is your exchange process?

To assist further with your exchange, please go to our Return Portal and complete the requested information for your 30-day exchange.  When entering your return, include your order number and email address tied to the account.  Once the information is entered, you will receive a confirmation email with a prepaid shipping label.  Please use this prepaid label to ship your piece back (as the label ties the return to the order and provides the needed information for your exchange).  After it is received in the warehouse, your new item will be shipped, and tracking information will be provided to you.

RETURN POLICY
Veil Camo offers a 30-day from receipt of the product, return period.  All item(s) must be returned in new, re-sellable condition with original tags and packaging.

Items purchased as gifts are subject to this Policy.

RETURN

• To return/exchange item(s), enter the order number and the email used to place your order.
• If you are having difficulty finding your order number, you may log into your Veil Camo Account.

EXCHANGE

• Make note of both the item, size, and color you would like to receive, prior to submitting your return.
• Choose exchange as your return method.
• Once your return has been received and approved, your exchange order will be released with standard shipping.
• Order and tracking confirmations will automatically be emailed once your package has prepared to ship.

Be sure to check your spam/junk folder if you do not find your email confirmations in your inbox.

CAN MY REPLACEMENT ORDER SHIP BEFORE YOU RECEIVE MY RETURN?
Yes. Purchase the item(s) you want in return which will be processed based on our Shipping Policy.

• Choose refund as your return method.
• Once your return has been received and approved, a refund will be issued to your account.

WILL I RECEIVE A DISCOUNT ON MY REPLACEMENT ORDER?
Yes.  Please email Customer Experience your replacement order number, and we will honor the original purchase price.

RETURNING YOUR PACKAGE TO VEIL CAMO
Once your return request has been approved, a prepaid shipping label will automatically be emailed to you.  Print and affix the label to your package and drop it off at the local carrier shown on the return label. **US orders only.*

INTERNATIONAL RETURNS
Please ship your package with a carrier that provides both insurance and tracking. We do not guarantee we will receive your return.

USED | DEFECTIVE ITEMS
Please visit our Warranty Claim Portal.

ALL SALES FINAL
Alterations

If you have any questions, please contact Customer Experience.  They are happy to assist!  Thank you.